In this issue


Contact Centre update

NDIS workshops

NABS competition - we have a winner

Events - in the Community

NICSS - what is it and how can I use it?

NABS Staff profile - Sarah Aldred

NABS Communications team

Connect with us

You can find NABS and NICSS on Facebook.

Follow us to keep up to date with all the latest news.

7 ways you can contact NABS to book an interpreter

Phone: 1800 246 945

TTY: 1800 246 948

SMS: 0427 671 261

Fax: 1800 246 914


WebOnline booking form

AppiPhone or Android  app

NABS is open Monday-Friday 8am-6pm (excluding National Public Holidays)


Welcome to the May 2017 edition of the NABS/NICSS Deaf Community e-newsletter.

Thank you for being subscribed to our e-newsletters. We send out e-newsletters every 3-4 months. 


The year is off to a good start for us. We have been very busy with lots of bookings. Thank you for your patience and support.


  • Make booking for an interpreter for an appointment as soon as possible.
  • If you need to change or cancel an appointment, let NABS know immediately or as soon as possible.

NABS contact details are on the left of this page.

Our hours of operation - Monday to Friday 8am-6pm (excluding National Public Holidays).

Update your details 

Moving or changing phone or email? Please let NABS know so we have right contact details for you.

Email new contact details to

National Disability Insurance Scheme (NDIS)

We are a registered service provider for the National Disability Insurance Scheme (NDIS). If you have a NDIS Plan that includes interpreting hours, please let us know when you book an interpreter. 

For more information about NDIS, click here.


NABS and NICSS will run more FREE NDIS workshops this year. We recently had one in Toowoomba, Queensland. 

We will soon have workshops in Ipswich and Mackay.  For more information, please check our NDIS Workshops page

    If you are interested to attend one and your area is not on the list, please send an email to

    In our NDIS workshops, you learn about

    • What will change with move to NDIS 
    • How you can prepare for the NDIS
    • What NABS and NICSS can offer

    Workshops are in Auslan.


    In late 2016, we ran a feedback competition using our new online feedback form. The prize was a $50 voucher.

    Congratulations to Diane from Victoria who was the lucky winner! 

    Thank you to all who took part in the competition.

    Feedback is very important to NABS, please keep providing us feedback (positive or negative) through our online feedback form or send an email to


    Aged care event in Brisbane

    In February, we held a morning tea along with Wesley Mission Queensland. Over 50 Deaf community members attended. 

    We talked about what kind of services the comunity needs now and in the future to live in their own homes or in aged care.

    Deaf Awareness Training 

    NABS now does Deaf Awareness Training for service providers and in the workplace.

    We talk about Deaf culture and community, what is Auslan, Understanding Deaf world, Communication tips/strategies and how to work with an interpreter. 

    Send email to if you would like us to provide training in your workplace. 


    Do you have a non-medical appointment?

    NABS is for private medical appointments.

    If you need an interpreter for work, financial, education, legal or other appointment or meeting, you can contact NICSS.

    NICSS is the National Interpreting and Communication Services. It is not free.

    Email for more information.


    Q&A with our Contact Centre Manager, Sarah Aldred 

    What is your role? 

    I started working at NABS in August 2016.   I am the NABS Contact Centre Manager. I look after the booking officers here.

    Tell us a little about yourself and your professional background

    I previously taught in primary school and at one time  I ran my own business. Before I started working at NABS, I was a Trainer with Toll Companies in Queensland.

    What is the best part of your job?

    I am very lucky to be working with a great and hard-working team who focus on communicating with deaf clients, interpreters and health practices promptly. 

    The team enjoys the challenge to always get an interpreter booked quickly for the deaf client. 

    So we know a little more about you, what things can you not live without? 

    Coffee, my cat (Mittens - he is spoilt), my kids (Abby and Maya), my husband. 

    Is there something that might surprise us about you?

    I was a Level 10 State Gymnast way, way, way back!

    Thank you Sarah!


    The NABS Communications team is made up of Janette (Manager), Rachel and Rebecca (Communications Officers). Rachel and Rebecca are deaf. 

    The team send information about NABS to medical practices and run NABS and NDIS information workshops in the community.

    They monitor the NABS website, social media and pass on your feedback to management. 

    You can send them an email anytime -


    We hope you enjoyed reading this e-newsletter. 

    Thank you,

    The Team @ NABS



    National Auslan Interpreter Booking and Payment Service (NABS)

    NABS provides interpreters anywhere in Australia for Deaf, Deafblind and hard of hearing who use sign language and would like an interpreter for private health care appointments.

    The Service is FREE for users of our service who are not eligible for NDIS.

    All interpreting services to Aboriginal and Torres Strait Islander Sign Language users are provided FREE for both public and private health care appointments.

    Monday-Friday 8am-6pm

    (excluding National Public Holidays)