NABS Celebrates 10 Years of Service
Messages from the Contact Centre
You can now view interpreter pay dates for Jan 2015 through to June 2015 HERE
"Thank you so much for your prompt securing of the bookings. Excellent service!" - Deaf
"I would like to say a huge thank you all the staff
at NABS for the hard work and ensure we get the best support with appointments for myself and my son throughout
the year! I'm really grateful having you guys here to help out whenever I need an interpreter! Thank you
heaps. " - Deaf client
"Thank you so much for a wonderful
NABS service for the past 5 years and it is one of the best ever I worked with."- Deaf client
"Fantastic service, easy to use. I wish all interpreting services were
as easy, quick and efficient as NABS. Well done!" - Deaf client
"Interpreters are always helpful and friendly to me. They listen and focus!!" - Deaf
"Cannot stress the wonderful services NABS. If only the Deaf
community would take advantage." - Deaf client
always 100% happy with NABS - could not even fault NABS with anything. NABS is best ever for the whole
Deaf Community" - Deaf client
"It's my first time I have
used NABS - it's fabulous. Keep service going" - Deaf client
"Thank you for NABS App - make easy to contact :-)" - Deaf client
"I am very happy with NABS and interpreter as well" - Deaf client
"Quick service, fast, organised and fantastic communication" -
"Easy use on mobile with smartphone and very helpful
and can do booking anywhere" - Deaf client
Welcome to the Autumn 2015 edition of the NABS Interpreter e-newsletter.
is a celebration of NABS 10th Year. We hope you enjoy the stories about how NABS has evolved and how the
service has changed the lives of Deaf or hard of hearing people.
This year, we will continue
to keep you informed online via our e-updates and e-newsletters. You can also follow NABS news and events
via our Facebook
page or online Blog.
is a story you would like to share or something you would like to see more of in our e-updates or newsletters,
please let us know at firstname.lastname@example.org.
The Team @ NABS
NABS would like to wish
you and your family a safe and enjoyable Easter break!
Please see below for NABS opening times
over the Easter period:
Tuesday, 7 April
Normal Operating Hours
NABS Celebrates 10 Years of Service
Keri Gilbert reflects on ten years with NABS
I started work with NABS in October 2004. NABS was actually launched in January 2005.
We had approximately three months to get it up and running after Wesley Mission Brisbane (WMB) won the
tender to auspice NABS. Read
Ali Dowl shares her story on helping Deaf people in Tasmania
I initially started work for NABS as a casual Interpreter in Melbourne, before taking on a full-time
role in Tasmania at the end of 2008. The thing that drew me to the role was the chance to return to my
home state, Tasmania, and interpret for the Deaf community here. As a smaller community and Island, there
is a diverse range of interpreting opportunities here. Read
on NABS providing a quality service to the Deaf community
I was employed before NABS was up and running. I was asked to start developing the interpreter database
as I had interpreter contacts around Australia due to my involvement with ASLIA, NAATI, Manager of the
Queensland Deaf Society's (QDS) state-wide interpreting service. It was about the time I resigned from
QDS that I was approached to join the fledgling NABS team - I was at the meeting when the corporate colours
were chosen :) Read
LIz Temple tells her story of interpreting in the Northern Territory
I started work for NABS as a freelance Interpreter. In 2009, I joined NABS as a professional
Interpreter to improve the resources available to the Deaf community in the Northern Territory.
Share your story
you have a story about interpreting for NABS that you would like to share? We would love to hear your
stories about changing the lives of Deaf people. Please send your story to email@example.com
or complete our Share a Story Form
NABS looks back on all it has achieved over the past ten years. Some of NABS highlights includes
the recognition for its achievement in public service and in the translating and interpreting industry,
launching NABS and GoTerp Apps, the development and launch of NAATI approved Diploma of Interpreting for
people living in regional and remote areas of Australia. Click here
to see the full list of NABS highlights and achievements.
Messages from the Contact Centre
NABS Booking App
NABS wants you to know the issue with the NABS Booking App not loading minutes e.g. 1:15, 8:30,
3:15 has been fixed.
If you are still having problems, you may need to download the latest
HOW TO DOWNLOAD
1. On your iPhone or iPad, go to your App Store App
2. Click on Updates tab in the bottom right
of the screen
3. Find the NABS App and click the Update button
1. Click on the Play Store App
2. Click on the top left button (looks like 3 lines), it will show
3. Click on My Apps
4. Find the NABS App
5. Click on Update
When you receive
your NAATI Revalidation letters, please ensure you forward them on to firstname.lastname@example.org or let
us know of the change, so we can update your details.
Please check your details are correct on the Interpreter photo
gallery on the NABS website. If your image doesn't currently appear online but you would like
it to, please email a suitable portrait shot to email@example.com. Interpreters are not obliged
to have their photo included online.
Job Book Requests
are down to your last 10 pages of your Job Book, email NABS at firstname.lastname@example.org. This will allow
ample time to mail a new book for upcoming appointments.
Please ensure that you check your email junk mail folders regularly. From time-to-time, Wesley Mission
will send important emails relating to your employment, and these may end up in your junk mail folder.
A reminder that when responding to an SMS, please keep it simple
by sending us 'Accept' or 'Decline'. Please don't forward the availability SMS back to us as it makes
it harder to scan the inbound SMS screen. A simple "Accept/yes/can do XXXX" or "Decline/no/not available
If you send an SMS relating to a particular job, please remember to include
the 6 or 4 digit job number.
If you incur parking or toll
expenses for NICSS jobs, remember to advise NICSS via sms/phone call the same day as the booking in order
to get paid.
Below are some simple reminders regarding your attendance at bookings. We would also suggest
taking a moment to read over your Conditions
of Engagement to refresh your memory on what's required as a member of the NABS Team.
Please ensure you arrive ten minutes early to an appointment.
If you are going to be late for any reason, call NABS and advise.
If your client does not
arrive after 10 minutes, please call and advise NABS staff so we can follow up with the client.
Job sheets are to be submitted on a weekly
basis. Please refer to NABS Conditions of Engagement for Interpreters: "NABS Interpreters must complete
and post all job sheets at the end of every week". Interpreters with outstanding job sheets (4 weeks
or older) may find they can't be booked until those job sheets are submitted.
Feedback NABS is always looking to improve our service to both our clients and employees. We encourage
you to complete our online feedback form http://www.nabs.org.au/interpreter-feedback-form.html
We value your feedback. All feedback helps NABS improve our services.
If you have any suggestions or feedback, please take a moment to complete our online Feedback