Independence through door-to-door shared transport
You can maintain your independence by using the Council Cabs service. You
no longer have to rely on family and friends to get around if you are one of the following:
Concession Card holder
Council Cabs will take you to your local shopping centre for
an affordable price. It's another way Council is achieving our vision of an accessible, connected
city. Using Council Cabs is cheaper than a normal taxi service and an easy door-to-door alternative
for people unable to access public transport.
Become a regular passenger of Council Cabs and
enjoy the independence, convenience and social interaction in your local area.
Does Council Cabs Work?
Council Cabs is a convenient service that is easy to use -
just follow the directions below. Please see the service schedule for what services are available
in your area. The booklet containing the schedule can be collected or sent direct to you by calling
the Holland Park Ward Office - 3403 2101.
Council Cabs on (07) 3403 2227. When you tell the operator your home address, they will advise you
of the travel options available in your area. You can book a one-way or return Council Cabs journey
anytime before 12noon the day prior to using the service. At the time of the booking, please notify
the operator of the number of passengers travelling and any special requirements. If you wish to
become a regular passenger with a permanent booking, please tell the operator, who will add you to our
list for a regular booking.
Door to Door pick-up
Council Cabs will
pick you up from your home in the morning (the operator will give you an approximate time when you book)
and take you to the shopping precinct. If you book a return service, the cab will take you back
home at around lunch time. Simply meet the cab driver at the designated pick-up and drop-off point
at the agreed time.
The cost of your trip will
be quoted to you when you book. Payment is made to the driver at the start of each one-way trip.
If you have a hearing impairment, you can book
through the National Relay Service on 133 677 or you can fax your booking to 3860 6000.
If required, you can request wheelchair access when you book.
Parcels & Packages
If you are bringing a shopping cart or walking
aid with you, please tell the operator when you book, so there is plenty of luggage space in the cab.
To make sure there is room for everyone, shopping is limited to five regular plastic
bags or three reusable shopping bags, or the equivalent, per passenger.
To make sure
your shopping doesn't get mixed up with another passenger's, why not tie the bags with a brightly coloured
ribbon or place a name tag on your shopping bags.
Cancelling your booking
If you book and later decide not to travel, please remember to cancel your booking to avoid any
inconvenience to fellow passengers.
Going to another shopping centre
In some areas with smaller shopping precincts and fewer services, Council Cabs has extended services
to the nearest regional shopping centre.
Need a helping hand?
Council Cabs is easy. But if you need help or advice, then talk to the operator on 3403 2227 or
phone Council on 3403 8888.
We are happy to provide you with further details about the service
in your area. Perhaps you could ask a friend or carer to join you on your first trip to make the
journey a little easier.
This is a wonderful service by Council and if you
or anyone you know would like to use this service please call the Holland Park Ward Office and we would
be happy to send you a copy of the booklet containing all the details including the service schedule.
The booklet can also be collected from our office if that is more convenient for you.